Editing Xfinity (section)

==Controversies==
Xfinity and its parent company, Comcast, were sued in August 2016 in [[King County Superior Court]] by the State of Washington (AG Ferguson, Washington's Attorney General) for 100 million dollars<ref>{{Cite magazine|last=Finley|first=Klint|title=Comcast Is Facing a $100 Million Lawsuit Over Its Service Plan|language=en-US|magazine=Wired|url=https://www.wired.com/2016/08/comcast-facing-100-million-lawsuit-service-plan/|access-date=November 21, 2021|issn=1059-1028}}</ref> over claims that Comcast violated the state's Consumer Protection Act 445,000 times over its Service Protection Plan<ref>{{Cite web|last=Havil|first=Dave|date=June 7, 2019|title=AG Ferguson: Judge finds Comcast violated the Consumer Protection Act nearly half a million times • Newstalk KBKW|url=https://kbkw.com/ag-ferguson-judge-finds-comcast-violated-the-consumer-protection-act-nearly-half-a-million-times/|archive-url=https://web.archive.org/web/20190608195708/https://kbkw.com/ag-ferguson-judge-finds-comcast-violated-the-consumer-protection-act-nearly-half-a-million-times/|url-status=usurped|archive-date=June 8, 2019|access-date=November 21, 2021|website=Newstalk KBKW|language=en-US}}</ref> by overly charging for call service fees, knowingly using improper credit screening practices, and by lying about the costs of its Service Protection Plan to 49,660 customers on support calls.<ref>{{Cite news|title=AG Ferguson: Judge finds Comcast violated the Consumer Protection Act nearly half a million times}}</ref> The amount that the customers unknowingly paid for the plan from 2011 to 2015 was 71 million dollars. However, when asked for recorded customer service calls discussing the Service Protection Plan, Comcast said that it was "too burdensome". Eventually it gave 4,500 samples of the requested calls, but was accused of deleting many other calls by Washington. In response, Comcast said that it was "not under any obligation to preserve them" and that it deleted customer service calls routinely. It accused Washington of only "listening to 150 calls when we gave 4,500 of them",<ref>{{cite news |newspaper=[[USA Today]]
  |url=https://www.usatoday.com/story/tech/2017/12/22/washington-expands-lawsuit-against-comcast-alleges-illegal-conduct/977221001/
  |title=Washington expands lawsuit against Comcast, alleges illegal conduct
  |author=Sally Ho |date=December 22, 2017}}</ref> and said that "customers receive an email confirmation when they sign up for the protection plan". The lawsuit lasted until June 2019, when a King County court judge, Judge Timothy Bradshaw, ruled in favor of Washington State and against Comcast, ordering Comcast to pay 9.1 million dollars in penalties in addition to providing restitution to customers within 60 days.<ref name=seatimes2019>{{cite news|url=https://www.seattletimes.com/seattle-news/politics/judge-rules-comcast-violated-state-consumer-protection-act-in-partial-win-for-attorney-general-bob-ferguson/|title=Comcast faces $9.1 million in penalties after it charged nearly 31,000 people for a plan without their knowledge|work=[[The Seattle Times]]|last=O'Sullivan|first=Joseph|date=June 6, 2019|access-date=June 1, 2024}}</ref>

Xfinity and its parent company Comcast were sued through putative class action on June 19, 2018, by Illinois customer Elizabeth O' Neill, over accusations of opening Xfinity Mobile accounts for customers without their consent, and failing to notify customers when the same accounts were infiltrated without their authorization to buy new cell phones from Comcast's website.<ref>{{cite web|url=https://www.courthousenews.com/wp-content/uploads/2018/06/Comcast.pdf | title=Class Action Complaint - Plaintiff v. COMCAST CORPORATION |access-date=September 9, 2023}}</ref> {{Primary source inline|date=October 2023}}They had done this by using information from the customer's already established internet and cable accounts. The case was ruled to be solved in arbitration in accordance with the subscriber agreement she had agreed to.<ref>{{Cite web|title=Comcast Lawsuits {{!}} Examples of Class-Action and Small-Claims Cases Against Comcast|url=https://donotpay.com/comcast-lawsuit/|access-date=November 21, 2021|website=DoNotPay|language=en}}</ref>

In 2023, Comcast began to market all Xfinity broadband services as "the Xfinity 10G Network", in relation to its recent introduction of 10-gigabit fiber service for business customers.<ref name=":0" /><ref name=":1" /> In 2024, the National Advertising Division of the [[Better Business Bureau]] (BBB) ruled that Comcast's marketing of its broadband service as the "Xfinity 10G Network" was misleading, as "[[10G]]" could be insinuated as referring to 10 gigabit service. This service is not available to all households as it requires installation of a [[fiber optic]] [[local loop]], as DOCSIS isn't capable of 10 gigabit end-user speeds.<ref name=":1">{{Cite web |last=Brodkin |first=Jon |date=October 16, 2023 |title=Comcast resists call to stop its misleading "10G Network" claims |url=https://arstechnica.com/tech-policy/2023/10/comcast-should-stop-advertising-slower-speeds-as-10g-industry-group-says/ |access-date=October 16, 2023 |website=Ars Technica |language=en-us}}</ref> In January 2024, Comcast agreed to stop using the "Xfinity 10G Network" branding in this manner.<ref>{{Cite web |last=Brodkin |first=Jon |date=2024-01-31 |title=Comcast reluctantly agrees to stop its misleading "10G Network" claims |url=https://arstechnica.com/tech-policy/2024/01/comcast-to-stop-calling-entire-network-10g-as-name-is-ruled-misleading/ |access-date=2024-01-31 |website=Ars Technica |language=en-us}}</ref>