Editing Comcast (section)

===Employee relations===
Comcast is often criticized by the media and its own staff for its less-than-upstanding policies of employee relations.

A 2014 investigative series published by ''[[The Verge]]'' involved interviews with 150 Comcast employees, and examined why the company was so widely criticized by its customers, the media, and its own workers. It concluded that Comcast's staff endured unreasonable corporate policies: "Customer service has been replaced by an obsession with sales; technicians are understaffed … tech support is poorly trained, and the company is hobbled by internal fragmentation."<ref>{{cite web
 | title      = To Understand Comcast's Lousy Reputation
 | url        = http://www.philly.com/philly/blogs/inq-phillydeals/Inside-Comcast-customer-service.html
 | website    = The Philadelphia Inquirer
 | date = August 12, 2014
 | access-date = January 16, 2015
 }}</ref> A widely read article by an anonymous Comcast call center employee appeared in November 2014 on ''Cracked''. Titled "Five Nightmares You Live While Working For America's Worst Company", it claimed that Comcast was obsessed with sales, did not train its employees properly, and concluded that "the system makes good customer service impossible."<ref>{{cite web
 | title      = Five Nightmares You Live While Working For America's Worst Company
 | date = November 17, 2014
 | url        = http://www.cracked.com/article_21756_5-reasons-working-comcast-worse-than-you-think_p2.html
 | publisher  = Cracked
 | access-date = January 16, 2015
 }}</ref>

Comcast has also earned a reputation as anti-union. A company training manual says, "Comcast does not feel union representation is in the best interest of its employees, customers, or shareholders".<ref>{{cite news
 | url        = https://www.washingtonpost.com/wp-dyn/articles/A64667-2004Sep5.html
 | title      = Union Rights Triumph Over Intimidation
 | website    = The New York Times
 | author     = Cameron W. Barr
 | date       = September 6, 2004
 | access-date = February 27, 2014
 }}</ref> A dispute in 2004 with [[Communication Workers of America|CWA]], a labor union representing many employees at Comcast's Beaverton, Oregon offices, led to allegations of management intimidating workers, requiring them to attend anti-union meetings and unwarranted disciplinary action for union members.<ref>[https://web.archive.org/web/20040830073028/http://www.nwlaborpress.org/2004/8-6-04CWA.html Comcast Systematically Squeezing Out Unions], [[Northwest Labor Press]], 2004.</ref> In 2011, Comcast received criticism from [[Writers Guild of America]] for its policies regarding unions.<ref>[https://www.thewrap.com/media/article/comcast-seeking-%E2%80%98-destroy%E2%80%99-writers-guild-claims-board-members-24898?page=0, Comcast Seeking to Destroy Writer's Guild, Members Say] {{Webarchive|url=https://web.archive.org/web/20130628185009/http://www.thewrap.com/media/article/comcast-seeking-%E2%80%98-destroy%E2%80%99-writers-guild-claims-board-members-24898?page=0, |date=June 28, 2013 }}, CNN's the Wrap, 2011.</ref>

Despite these criticisms, Comcast has appeared on multiple "top places to work" lists. In 2009, it was included on ''CableFAX'' magazine's "Top 10 Places to Work in Cable", which cited its "scale, savvy and vision".<ref>[http://www.cablefax.com/programming/networks/2009-Top-10-Places-to-Work-in-Cable_38104.html 2009 Top 10 Places to Work in Cable] {{Webarchive|url=https://archive.today/20130118151405/http://www.cablefax.com/programming/networks/2009-Top-10-Places-to-Work-in-Cable_38104.html |date=January 18, 2013 }}, CableFAX, October 27, 2009.</ref> Similarly, the ''[[Philadelphia Business Journal]]'' awarded Comcast the silver medal among extra-large companies in Philadelphia, with the gold medal going to partner organization, Comcast-Spectacor.<ref>[http://philadelphia.bizjournals.com/philadelphia/stories/2009/10/19/focus3.html Silver Winner – Extra-Large Company Comcast Corp.], [[Philadelphia Business Journal]], October 16, 2009.</ref><ref>[http://philadelphia.bizjournals.com/philadelphia/stories/2009/10/19/focus2.html?q=%20best%20places%20to%20work%20%20philadelphia%20comcast Gold Winner – Extra-Large Company: Comcast-Spectacor], [[Philadelphia Business Journal]], October 16, 2009.</ref> ''[[The Boston Globe]]'' found Comcast to be that city's top place to work in 2009.<ref>[https://www.boston.com/jobs/topworkplaces/2009/articles/a_cable_company_that_listens/ A cable company that listens], ''[[The Boston Globe]]'', November 8, 2009.</ref> Employee diversity is also an attribute upon which Comcast receives strong marks. In 2008, ''[[Black Enterprise]]'' magazine rated Comcast among the top 15 companies for workforce diversity.<ref>[http://www.blackenterprise.com/diversity/diversity-lists/2008/07/10/the-15-best-companies-for-workforce-diversity-2 The 15 Best Companies for Workforce Diversity] {{Webarchive|url=https://web.archive.org/web/20091218083520/http://www.blackenterprise.com/diversity/diversity-lists/2008/07/10/the-15-best-companies-for-workforce-diversity-2 |date=December 18, 2009 }}, [[Black Enterprise]], July 10, 2008.</ref>